Filmato has over 5,000 titles in over 15 genres. You can get your movies on the same day. We deliver your movies to your door step. We have a centralized customer care team available on phone and e-mail to listen and take care of you.

Search for the movie you want. Once you have found the movie, click on "Rent it" to place your movie order. If you don't want your movie immediately, but would like to save to check it out later, just "Add to Wishlist". You have now created a wishlist of your choice. Desired number would be 20 or more movies.

Wishlist is a list of all the movies that you wish to watch at a later date. Keep updating your Wishlist to indicate the choice of movies you are likely to watch in future. The more movies you add to your Wishlist, the better our service will be. You can also prioritize your interest in your wishlist by rating them high, medium and low.

"Rent it" is feature which lets you know that the movie is available. You can book the movie for yourself immediately.

You cannot change the movie once you have ordered it to be delivered.

If you have a plan of 1 movie at time, then after you see the first movie that was delivered, you have to request for that movie to be picked up and then you can order the new one. The movie agent would deliver the next movie in exchange for the movies previously watched by you.

Click on the request pickup tab on the dashboard.

Credit Card: You can pay using Visa, Master Card, Amex or Diners card. You can also opt to have your card charged automatically every time the bill is generated. The payment gateway being used is PayPal, wherein your actual equivalent payment amount of Indian Rupees will be debited in U.S.Dollars and will be shown in your respective credit card statement as well.

CASH/ Cheque: You can also make cash or cheque payments.

Yes you can. If you would like to upgrade your subscription from a Rs.250/- per month plan to a Rs.350/- per month plan then all you need to do is pay the differential amount.

You can call up the Filmato® Call Centre or write to support@filmato.in to cancel your subscription. We will process the cancellation of your account as soon as we receive the movies lying with you. The security deposit amount will be refunded in cheque within 7 days from the date of cancellation of the account.

There are no late fees for our rental plans. There are some movies which may be in high demand. This could be because the number of people waiting for the movie may be higher than the copies available with us. In such cases, we would request you to return the movies within 3 days to help other customers watch the movies.

You will receive an e-mail notification when the movie you have returned has reached us. You can view this update by visiting the "My Dashboard ->Rental History" section at the Filmato® website.

There are links that are specially designed to suit everyone's tastes. You can browse through our "Top Rentals" and “Filmato recommended” section. It has set of links that helps you choose movies easily. These links is also our attempt to introduce you to a movie which you may not have known or have forgotten.

We are present only in Jaipur at the moment. And we are soon going to spread our services to other cities as well. After that you can call up the Filmato ® Call Centre or write to support@filmato.in informing them of your relocation. Please indicate your current 'Fimlato® Membership ID' and the city/region of departure. If Filmato® has a service in the new city; your account will be transferred to the new location.

Please use the email address that you had provided while registering at the Filmato® website. If you have forgotten your password click on 'Forgot Password' link and we will email you a new password to the email address that you had provided during registration.

Note: Use a combination of letters and numerals for your password.

We cannot guarantee that the DVDs will play on your laptop. Playing the DVD on your computer or laptop can damage the disc and create dissatisfaction for the next customer who takes the disc. In the interest of maintaining good quality discs, please play the disc only over an independent DVD player.

Some time the surface of the discs gets scratched during the normal usage, when customers are handling it. In most cases this does not affect the playability of disc or the DVD player. You should go ahead and play the movie in your player. We also have DVD cleaning and repair machines, once the disc is repaired, it gets radial surface marks which look like scratches, and they do not affect playability of disc.

In case the disc surface is dirty, you can try to clean it by following instructions:
Take a soft cloth or soft paper to clean the disc. Ensure that does not have rough surface which will damage the disc surface. Wet the cloth/paper slightly and clean the disc on the shiny side. Always wipe from the center of the Disc outward, NOT in a circular motion. Clean the disc completely with wet cloth/paper. Wipe with dry soft cloth/paper.

The DVD players and DVDs are labeled for operation within a specific geographical region in the world. This means DVDs will play in a system only if the region code in the DVD player and the DVD matches. On the back of each DVD package, you will a find a region number (1 thru 6). Most customer electronics companies sell DVD players that can play multiple regions, but at the time of purchase it only supports certain regions. You need to contact your DVD player manufacturer to help you in unlock the region code setting.

A bill is raised for the charge on the damaged disc. You can make the payment to Filmato to settle this bill.

Yes, definitely. We do not disclose your personal details to any third party.

You can mail to support@filmato.in and we will get back to you.